The MATTERS Network began as a Buffalo, New York-based electronic referral platform to connect patients to medications for opioid use disorder (MOUDs). Buffalo MATTERs served to establish prescribing guidelines for physicians and advanced practice providers opioid use disorder in Western New York. Our electronic referral platform efficiently refers patients with opioid use disorder from emergency departments, OB/GYN offices, correctional facilities, inpatient units, pre-hospital settings, etc. to community-based clinics.
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Mission, Vision & Values
Hospitals, primary care offices, correctional facilities, first responders & telemedicine services, through the Medication for Addiction Treatment and Electronic Referrals (MATTERS) Network, are linking patients with community-based substance use and mental health treatment organizations to optimize controlled substance prescribing, increase access to medication for addiction treatment (MAT), and provide rapid access to treatment services.
- To aid our shared patients in initiating and continuing effective substance use disorder and mental health treatment.
- To reduce morbidity and mortality associated with substance use disorders and mental health conditions.
- To provide a best-practice model for Hospital and Emergency Department Initiated Buprenorphine Programs and linkage to ongoing treatment that others can adopt.
- To provide the same high level of care to patients suffering from substance use disorder and mental health illness that we would for any other medical condition.
- To utilize telehealth technology to provide access to care for those who can’t visit a physical treatment location.
- Will educate their providers on screening and diagnosing substance use disorder and mental health illness.
- Will prescribe MAT for patients when appropriate based current guidelines.
- Will not automatically disqualify patients from receiving MAT if they engage in polysubstance abuse (especially benzodiazepines and/or alcohol).
- Will refer patients to the most appropriate treatment possible based on their unique needs.
- Will inform patients of the referral program’s expectations.
- Will continuously evaluate this program and share lessons learned with others.
- Will accept and work with patients regardless of insurance status.
- Will provide care that is culturally appropriate for the target population of patients with substance use disorder.
- Will provide feedback to referring providers regarding the disposition of referred patients to improve processes.
- Will provide feedback on patient treatment retention.
- Will accept referred patients previously discharged from a treatment program.
- Will accept patients who have not been prescribed buprenorphine or other forms of MAT in the past.
- Will offer timely appointments to patients referred from all referral environments.
- Will not automatically disqualify patients from receiving medication assisted treatment if they engage in polysubstance use.
- Will not place undue financial burden on the patient.