Our Mission
We make getting help simple, human, and stigma-free—connecting people to care, resources, and community support when and where they need it most.
Our Vision
A future where people are met with dignity, supported through meaningful connection, and able to access the care they choose—when they’re ready, where they are, and without delay.
Learn Our StoryOur Values
Dignity
We treat every person with respect and autonomy.
Collaboration
We work across systems and perspectives to expand access and opportunity.
Connection
We bring people and organizations together to strengthen pathways to care.
Innovation
We adapt quickly and design new solutions as needs evolve.
Empathy
We meet people where they are – without stigma, shame, or judgment.
Advocacy
We champion equitable, evidence-based approaches to treatment and recovery.
Referral Platform
Our rapid referral platform links people with opioid use disorder to an outpatient treatment organization of their choice in 3-5 minutes.
Harm Reduction Supplies
MATTERS distributes free harm reduction supplies such as drug test trips and naloxone via direct mail and vending machines.
Telemedicine
We partner to offer virtual evaluations for substance use disorder. Individuals can also choose to follow up with a fully virtual treatment organization at their time of referral.
Transportation Vouchers
All individuals who are referred through MATTERS are offered up to three free, round-trip rides to stay connected to care.
Medication Vouchers
Individuals who are uninsured or underinsured are automatically issued a voucher to cover the cost of up to 14 days of any combination buprenorphine/naloxone prescription.
Follow-Up Services
MATTERS’ dedicated staff follow up with everyone 24-72 hours after being referred. We follow up again at 30, 60, and 90 days post-referral to ensure continuity of care.
Linkage to Treatment – Our rapid referral platform links people with opioid use disorder to an outpatient treatment organization of their choice in 3-5 minutes.
Follow-Up Services – MATTERS’ dedicated staff follow up with everyone 24-72 hours after being referred. We follow up again at 30, 60, and 90 days post-referral to ensure continuity of care.
Harm Reduction Supplies – MATTERS distributes free harm reduction supplies such as drug test trips and naloxone via direct mail and vending machines.
Telemedicine – To reduce barriers to treatment, MATTERS offers virtual evaluations for substance use disorder. Individuals can also choose to follow up with a fully virtual treatment organization at their time of referral.
Transportation Vouchers – All individuals who are referred through MATTERS are offered up to three free, round-trip rides to stay connected to services.
Medication Vouchers – Individuals with no insurance are automatically issued a voucher to cover the cost of up to 14 days of any combination buprenorphine/naloxone prescription.
Learn More
Explore our historical documents, one-page explainer, and standards and expectations for network partners.
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