Just discharged from the ER? Click here
How to Get Help
The healthcare organizations below have each developed virtual emergency departments in order to evaluate and treat patients via telemedicine. Please click on one of the links below to schedule a virtual emergency room visit.
Connect to supports via a helpline.
Text your request for Narcan or Fentanyl Test Strips

Resources by Region
- Capital Region
- Central New York
- Finger Lakes Region
- Mid-Hudson Region
- Mohawk Valley
- North Country
- Southern Tier
- Western New York
- Project Safe Point
Services offered: syringe access, naloxone training, treatment readiness and referral, peer navigation, drug user health hub, harm reduction services
24 hour hotline: (866) 930-4999
- Healthy Capital District Initiative
Services offered: obtaining health insurance, finding a doctor, solving problems to keep individuals from accessing medical care
518-462-7040 - St. Peter’s Addiction and Recovery Services
Services offered: outpatient walk-in clinic for MAT access
518-525-1550 and www.sphp.com/opiods - New Choices-COTI Project
(518) 579-9233
Services offered: Assessment & Treatment Referrals, Telehealth & Medication Assisted Treatment (MAT), Individual, Family Support and Group Therapy (Evidence Based Treatment), Recovery Support – Peer Advocates, Case/Care Management, Mobile Outreach/Crisis Support - Healing Springs Recovery and Outreach Center
https://preventioncouncil.org/recovery-centers - Second Chance Opportunities- Recovery Community Center
https://www.scoalbany.com/rcc
CNY Works – Employment Center
960 James Street, Syracuse NY
(315) 473-8250
http://www.cnyworks.com
Click the button above to access our toolkit of resources available in the Finger Lakes region of NY. If the information in this document does not suit your needs, you have a few other options:
– Call 211 and ask an operator for help finding what you need
– Search the 211 website- http://211lifeline.org (Monroe, Wayne, Livingston, Ontario, and Seneca), http://211WNY.org (Wyoming, Genesee, and Orleans), or http://211Helpline.org (Yates)
– Contact the MATTERS Finger Lakes Regional Care Coordinator. Their name is Michelle McDonough, they are the author of this toolkit, and their email is mmcdonough@mattersnetwork.org.

24/7 Hotlines
National Suicide Prevention 800-273-TALK (8255)
National Sexual Assault Hotline 800-656-4673
NYS Office of Mental Health COVID-19 Emotional Support Line 844-863-9314
NYS Office of Addiction Services and Supports 877-846-7369 or Text “467369”
NYS Domestic Violence and Sexual Violence Hotline 1-800-942-6906
Other Supports
NEXT Distro: a free, statewide mail-order harm reduction supply resource that mails confidential supplies directly to your home: Narcan, Clean Syringes, Fentanyl Test Strips, and more. Contact today.
Support Groups
888-245-7356 // 800-429-7690
24-Hour Free & Confidential Hotlines
Oneida County, call or text 315.797.7740 | domestic & sexual violence crisis services
Herkimer County, call only 315.866.4120 | child abuse & sexual violence crisis services
ywcamv.org/Chat
HOPEline Services
For help and hope 24/7 call 1-877-8-HopeNY or text 467-369
Toll free & confidential
Emergency Hotline
24 Hour Emergency Mental Health Crisis Line
1-800-533-8443

Find Group Meetings Near You!
Ithaca Community Recovery
518 W Seneca St. Ithaca, NY 14850
607-216-8754
www.aacny.org

Erie County & the Opioid Epidemic
Interested in Naloxone Training?
Learn how to use a lifesaving, overdose reversing drug. Click here to view schedule of FREE training courses.
How to Save a Life with Narcan (Naloxone)
We are here to help.
Contact us if you still have any questions or concerns about getting the supports you need!
