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How to Get Help

Online

The healthcare organizations below have each developed virtual emergency departments in order to evaluate and treat patients via telemedicine. Please click on one of the links below to schedule a virtual emergency room visit.

By Phone

Get help via a helpline

24-Hour WNY Addiction Helpline

716-831-7007

CALL NOW

24-Hour National Addiction Helpline

1-800-662-HELP (4357)

CALL NOW

Text your request for Narcan to 716-225-5473

We will respond.

How to start buprenorphine at home

How to Save a Life with Narcan (Naloxone)

Resources by Region

  • Project Safe Point
    Services offered: syringe access, naloxone training, treatment readiness and referral, peer navigation, drug user health hub, harm reduction services
    24 hour hotline- (866) 930-4999
  • Healthy Capital District Initiative
    Services offered: obtaining health insurance, finding a doctor, solving problems to keep individuals from accessing medical care
    518-462-7040
  • St. Peter’s Addiction and Recovery Services
    Services offered: outpatient walk-in clinic for MAT access
    518-525-1550 and www.sphp.com/opiods
  • New Choices-COTI Project
    (518) 579-9233
    Services offered: Assessment & Treatment Referrals, Telehealth & Medication Assisted Treatment (MAT), Individual, Family Support and Group Therapy (Evidence Based Treatment), Recovery Support – Peer Advocates, Case/Care Management, Mobile Outreach/Crisis Support
  • Healing Springs Recovery and Outreach Center
    https://preventioncouncil.org/recovery-centers
  • Second Chance Opportunities- Recovery Community Center
    https://www.scoalbany.com/rcc
Home Care COVID-19 Emergency Resource Guide
Schenectady County Substance Abuse Treatment Resources
Health Resources
General Resources

CNY Works – Employment Center

960 James Street, Syracuse NY

(315) 473-8250

http://www.cnyworks.com

Finger Lakes Regional Toolkit

Click the button above to access our toolkit of resources available in the Finger Lakes region of NY. If the information in this document does not suit your needs, you have a few other options:

– Call 211 and ask an operator for help finding what you need

– Search the 211 website- http://211lifeline.org (Monroe, Wayne, Livingston, Ontario, and Seneca), http://211WNY.org (Wyoming, Genesee, and Orleans), or http://211Helpline.org (Yates)

– Contact the MATTERS Finger Lakes Regional Care Coordinator. Their name is Michelle McDonough, they are the author of this toolkit, and their email is mmcdonough@mattersnetwork.org.

24/7 Hotlines

National Suicide Prevention  800-273-TALK (8255)

National Sexual Assault Hotline  800-656-4673

NYS Office of Mental Health COVID-19 Emotional Support Line  844-863-9314

NYS Office of Addiction Services and Supports  877-846-7369 or Text “467369”

NYS Domestic Violence and Sexual Violence Hotline  1-800-942-6906

Other Supports

NEXT Distro: a free, statewide mail-order harm reduction supply resource that mails confidential supplies directly to your home: Narcan, Clean Syringes, Fentanyl Test Strips, and more. Contact today.

Support Groups

888-245-7356 // 800-429-7690

YMCA Mohawk Valley

7 Rutger Park, Utica NY 13501

315.732.2159

https://www.ywcamv.org

24-Hour Free & Confidential Hotlines

Oneida County, call or text 315.797.7740 | domestic & sexual violence crisis services

Herkimer County, call only 315.866.4120 | child abuse & sexual violence crisis services

ywcamv.org/Chat

HOPEline Services

For help and hope 24/7 call 1-877-8-HopeNY or text 467-369

Toll free & confidential

Emergency Hotline

24 Hour Emergency Mental Health Crisis Line

1-800-533-8443 

Find Group Meetings Near You!

Ithaca Community Recovery

518 W Seneca St. Ithaca, NY 14850

607-216-8754

www.aacny.org

Questions? See our Patient FAQ!

We are here to help.

Contact us if you still have any questions or concerns about getting the supports you need!