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Program HighlightsTelemedicine

WNY Opioid Addiction Treatment Hotline now LIVE

By June 23, 2022August 16th, 2024No Comments

Instructions: 

Call 765-MATTERS, press 2 for telemedicine and select option 1.

Click here to call NOW!

In Spring 2022 the MATTERS Team announced it’s partnership with BestSelf Behavioral Health on the SAMHSA MAT-PDOA Grant to develop a Western New York Opioid Addiction Hotline to support patients seeking medication assisted treatment for substance use disorders.

The 24/7 hotline is now live and available to patients in all 8 Counties of WNY (Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans & Wyoming). Explore the resources below to learn more about this partnership.

WNY Opioid Addiction Hotline is a 24/7 virtual medication assisted treatment center. Individuals in WNY can call 716-463-6222 for an evaluation, medication prescription as applicable, and linkage to long-term treatment.
What does the hotline do? Facilitates rapid access to medications for addiction treatment via tele-health.
The purpose of the program is to engage individuals in the Western New York community with opioid use disorder. Goals of this program include linking people to long-term treatment, motivating people to accept treatment, effectively treat opioid withdrawal, removing common barriers to treatment, and reducing harm by providing overdose prevention education and harm reduction supplies.
This slide outlines the schedule/coverage of the hotline. The hotline is run in collaboration between BestSelf Behavioral Health, the Value Network, MATTERS Network, and UBMD Emergency Medicine.
This service is a people-centered, barrier-reducing initiative to support people living with addiction in WNY.
Lives can be saved from the WNY Opioid Addiction Hotline. Thank you for your support.
Call 716-463-6222 to connect to the WNY Opioid Addiction Treatment Hotline.

Why Telemedicine?

This partnership to develop a virtual addiction hotline is important for improved access to treatment for opioid and substance use disorder.

Many individuals face financial and geographical barriers to treatment; offering virtual options for evaluation and linkage to treatment will help to address these common barriers.

There are many benefits to telemedicine: telemedicine protects individuals from unneeded exposure to infectious diseases, helps medical providers understand the living environment of a patient, and provides more comfort and convenience for patients seeking care.

What to Expect

Individuals in Western New York need only call the hotline number to set an appointment with a virtual provider. During this appointment, individuals will be evaluated for opioid use disorder, provided a prescription as applicable, and referred to a treatment organization of their choosing through the MATTERS Network rapid referral system.

Not in Western New York?

You are not alone! Visit our treatment page and choose between two virtual emergency departments to be evaluated for opioid/substance use disorder and get referred to treatment.

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