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Call 765-MATTERS, press 2 for telemedicine and select option 1.

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In Spring 2022 the MATTERS Team announced it’s partnership with BestSelf Behavioral Health on the SAMHSA MAT-PDOA Grant to develop a Western New York Opioid Addiction Hotline to support patients seeking medication assisted treatment for substance use disorders.

The 24/7 hotline is now live and available to patients in all 8 Counties of WNY (Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans & Wyoming). Explore the resources below to learn more about this partnership.

Why Telemedicine?

This partnership to develop a virtual addiction hotline is important for improved access to treatment for opioid and substance use disorder.

Many individuals face financial and geographical barriers to treatment; offering virtual options for evaluation and linkage to treatment will help to address these common barriers.

There are many benefits to telemedicine: telemedicine protects individuals from unneeded exposure to infectious diseases, helps medical providers understand the living environment of a patient, and provides more comfort and convenience for patients seeking care.

What to Expect

Individuals in Western New York need only call the hotline number to set an appointment with a virtual provider. During this appointment, individuals will be evaluated for opioid use disorder, provided a prescription as applicable, and referred to a treatment organization of their choosing through the MATTERS Network rapid referral system.

Not in Western New York?

You are not alone! Visit our telemedicine page and choose between two virtual emergency departments to be evaluated for opioid/substance use disorder and get referred to treatment.