Previous Referral Platform
Accessible through the New York State Health Commerce System, it facilitated referrals across New York in about 5 minutes, sent referral confirmations via secure fax, and required a universal password to access the referral platform.
Enhanced Referral Platform*
Accessible through the MATTERS site, it facilitates referrals in New York and Pennsylvania in as little as 3 minutes, referral confirmations are sent via email or text message, and each organization has its own unique administrative homepage to manage their account.
*Patent pending
Filter Search by Available Services
It’s now easier than ever to specify what you’re looking for when searching treatment organizations for follow-up. Filter available services such as preferred language, treatment for Hepatitis-C, COVID-19 testing, specific forms of medication for addiction treatment (MAT), and more!
Referral Follow-Ups
MATTERS staff follow up with everyone referred through the platform within 72 hours of their referral, and again 30-, 60-, and 90-days to ensure continuity of care. Now, in addition to following up with those referred, the MATTERS platform will automatically send notifications to receiving treatment partners to improve referral management and ensure long-term linkage to care.
Touch Points
- Day 3
- Day 14
- Day 30
Automated for Better Care
- Monitor referral status
- Review relevant notes and details
Enhanced Medication Voucher Functionality
The MATTERS team can now resend, invalidate, or generate new medication vouchers without submitting a duplicate referral. Need help with a voucher? Don’t hesitate to call us at 765-MATTERS.
Improvements to Peer Connection
During the referral process, individuals can opt in to be contacted by a peer in recovery for additional support. Individuals can now search for peer agencies by county in addition to a map view, and peer partners receive more detailed information with each referral.
Manage Referrals on
your unique administrative dashboard
Update appointment availability, view referral history, edit services provided, add/manage users, and more on the MATTERS platform*!
*Patent pending
More Updated Features
Highlighting Language Services
Treatment organizations can now log in to update their profiles to highlight the languages they offer services in, allowing patients to filter their search by language.
No Physical Address Required
Individuals experiencing unstable housing can elect not to provide a physical address when completing the referral form.
Simplified Processes
We’ve made major improvements to the registration and notification processes. Say goodbye to the fax machine! Individuals and organizations receive email and/or text notifications about their referrals and vouchers – all in one message to simplify access.
