Sample Process

Referral Process

The New York MATTERS referral process is completely electronic. A healthcare professional and the patient work together to complete the referral form. Referrals take less than 5 minutes and require ZERO phone calls!

Watch our referral demonstration of below.

Prescribing Guidelines

The MATTERS team is excited to see regulatory changes taking place to increase medication access for those patients with opioid use disorder.  A DEA-registered practitioner working in a hospital, clinic, or emergency room, or any DEA-registered hospital/clinic that allows practitioners to operate under their registration number as per 21 CFR 1301.22(c), may request an exception to the one-day supply limitation currently imposed pursuant to 21 CFR 1306.07(b). Consistent with Pub. L. 116-215, DEA will grant such requests to allow a practitioner to dispense up to a three-day supply of the medication under the circumstances described in subsection 1306.07(b).

Requests for exception must be emailed to: Please add the following to the subject line: Request for Exception to Limitations on Dispensing for OUD. 

Frequently Asked Questions

Text your request for Narcan to 716-225-5473

We will respond.