Suggested Protocol

Referral Process

The MATTERS referral process is completely electronic. A healthcare professional and the patient work together to complete the referral form. Referrals take less than 5 minutes and require ZERO phone calls!

Next Steps

Referral Information Receipt

A copy of the referral is automatically sent to the referred individual, the referring site, and the receiving treatment organization. This paperwork includes contact info & the date of the appointment selected.


The receiving treatment organization will follow up with the referred individual within 24 hours to confirm the appointment day/time.

Supportive Services

The referred individual is automatically connected to various supports, including an optional peer referral and a transportation voucher for their first clinic appointment.