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Treatment

MATTERS links individuals with opioid use disorder to outpatient treatment while prioritizing rapid access to medication for addiction treatment (MAT).

Submit Rapid Referral

Access the online platform

Connect to Virtual Care

Schedule a telemedicine appointment

Find More Resources

Learn about our wrap-around services

Connect to Virtual Care

MATTERS partners with several virtual treatment providers to improve access to care for substance use disorder.

Select one of the options below to make an appointment to receive an evaluation, medication prescription (as applicable), and referral to outpatient treatment for follow-up.

Western New York

Available 24 hours a day

7 days a week

New York State

Available Every Day

11am – 11pm

Allegheny County, PA

Weekdays: 5pm – 11pm

Weekends: 11am – 11pm

Submit a Rapid Referral

MATTERS’ online referral platform efficiently links individuals with opioid use disorder to an outpatient treatment organization of their choice. Referral site partners can submit referrals in as little as three minutes from any location – 24/7, 365 days a year.

Organizations must register as a referral site to submit a MATTERS referral. Not onboarded? Click here to contact us.

Click here to submit a referral

Built-in Supports

Get linked to treatment and supportive services
in one rapid, efficient process.

MATTERS referrals come with several built-in resources, such as medication vouchers, transportation assistance, and linkage to peer support services. Click here to watch a video on what to expect next.

Medication Vouchers

Cover the cost of up-to 14 days of any combination buprenorphine/naloxone prescription for the uninsured

Learn More

Follow-Up Services

Navigate barriers to treatment and ensure continuity of care

Learn More

Transportation Vouchers

Get a free, round-trip ride for your first clinic appointment

Learn More

Peer Support Referral

Connect to individuals who have lived experience with substance use disorder

Learn More

Referral Process

Curious what questions we ask during the referral process? We’ve developed a video to walk through what to expect when submitting a MATTERS referral to treatment.

Click the button below to watch our informational video, or click here to contact us.

Watch the Referral Process

Additional Resources

Telemedicine Handout

We've developed a simple guide for individuals and organizations looking to connect to telemedicine services. Click here to access step-by-step instructions.

Video: Telemedicine Guide

Learn more about how to connect to virtual treatment for substance use disorder. Click here to watch the MATTERS Guide to Telemedicine video.

NYS Telemedicine Guidance

In response to the COVID-19 pandemic, the New York State Department of Health (NYSDOH) released guidance for prescribing medications for addiction treatment (particularly buprenorphine) via telemedicine. Click here for current guidelines.

Telemedicine Protocol

We've developed a telemedicine protocol to assist in linking individuals to treatment from anywhere. Click here view MATTERS' telemedicine protocol.

Referral Protocol

Our referral protocol is useful for providers who are new to prescribing buprenorphine. Click here to review our suggested protocol.

Frequently Asked Questions

Click here to navigate our frequently asked questions (FAQs) about our program and referral process.
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