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Treatment

MATTERS links individuals with opioid use disorder to outpatient treatment while prioritizing rapid access to medication for addiction treatment (MAT).

Submit a Rapid Referral

Connect to Virtual Care

Find More Resources

Connect to Virtual Care

MATTERS partners with several virtual treatment providers to improve access to care for substance use disorder.

Select one of the options below to make an appointment. You will receive an evaluation, medication prescription (as applicable), and referral to outpatient treatment for follow-up.

Erie County Medical Center and Kaleida Health offer virtual evaluations for individuals across New York State. Click on the icons below to see appointment availability.

Are you in Western New York? Click here

Submit a Rapid Referral

Click the button below to access the MATTERS rapid referral platform.

Not onboarded? Join the MATTERS referral network! Click here to contact us.

Click here to submit a referral

Referral Process

Our referral process is completely electronic. MATTERS’ referral partners work collaboratively with the patient to complete the referral form. Referrals take less than 5 minutes and require ZERO phone calls!

Watch this 5-minute video to see the referral process, step-by-step. 

Built-in Supports

Get linked to treatment and supportive services
in one rapid, efficient process.

MATTERS referrals come with several built-in resources, such as medication vouchers, transportation assistance, and linkage to peer support services. Click here to watch a video on what to expect next.

Medication Vouchers

Cover the cost of up-to 14 days of any combination buprenorphine/naloxone prescription for the uninsured

Learn More

Transportation Vouchers

Get a free, round-trip ride for your first clinic appointment

Learn More

Peer Support Referral

Connect to individuals who have lived experience with substance use disorder

Learn More

Additional Resources

We have developed a simple guide for individuals and organizations looking to connect to telemedicine services. Click this button to access step-by-step instructions.

Telemedicine Hand-Out

Learn more about how to connect to virtual treatment for substance use disorder. Click this button to watch the MATTERS Guide to Telemedicine video.

Video: Telemedicine Guide

In response to the COVID-19 pandemic, the New York State Department of Health (NYSDOH) released guidance for prescribing medications for addiction treatment (particularly buprenorphine) via telemedicine. Click on this button for current guidelines.

NYSDOH Telemedicine Guidance

We’ve developed a telemedicine protocol to assist in linking individuals to treatment from anywhere. Click on the button below to view MATTERS’ telemedicine protocol.

Telemedicine Protocol

Our referral protocol is useful for providers who are new to prescribing buprenorphine. Click on the button below to review our suggested protocol.

Referral Protocol
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